Cancellation and refund

Last updated on 23-05-2024 17:52:54

Welcome to our GAMTPEDIA.com.We strive to provide the best possible experience for all our users. To ensure clarity and transparency, please read our cancellation and refund policy carefully.

General policy

We have a strict **No Refunds and No Cancellations** policy. Once a course has been purchased, we do not offer any refunds or accept cancellations under any circumstances, in compliance with RBI guidelines.

Exception policy

The only exception to this policy is if a customer is unable to access the course content due to technical issues on our platform. In such cases, the following conditions apply:

1.Proof of Inaccessibility:

- It is the responsibility of the customer to provide sufficient evidence demonstrating their inability to access the course content. This may include, but is not limited to, screenshots, error messages, and other relevant documentation.

2. Submitting a Claim:

- If you believe you are unable to access the content, please contact our support team immediately at info@gamtpedia.com with the subject line “Access Issue - [Your Course Name]”.

- Provide a detailed description of the problem, including the steps you have taken to try to access the content.

- Attach all necessary evidence, such as screenshots and error messages, to support your claim.

3. Review Process

- Upon receiving your claim, our technical team will review the provided evidence.

- We may reach out to you for further information or clarification if necessary.

- The review process may take up to 10 business days.

4. Resolution:

- If our team confirms that you are unable to access the content due to a fault on our end, we will either:

- Provide you with an alternative way to access the course content.

- Issue a refund if access cannot be restored, in compliance with RBI guidelines.

- If the issue is found to be due to factors outside of our control (e.g., customer’s device compatibility, internet connection issues), no refund will be provided.

If you have any questions about our cancellation and refund policy, please contact our support team at [support email] or call us at [support phone number]. We are here to assist you and ensure that your learning experience with us is seamless and productive.

Thank you for choosing our e-learning platform. We appreciate your understanding and cooperation.

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**Note:** This policy is effective as of 08/06/2024 and may be updated or modified at any time. Please review this page regularly for any changes. All refunds, if applicable, will be processed in accordance with RBI guidelines and will be credited back to the original payment method